ROLE : UX Design
Identified a major transfer ux issue on GTWorld App and designed a better solution
TOOLS: Figma, Notion
Gtbank today is one of the top 5 banks in Nigeria and undoubtedly has the largest youth concentration in Nigeria and one of the biggest African banks. The bank operates on a total asset value worth 3.287 Trillion Naira and a Shareholders support worth 575.6 Billion Naira and has more than 10,000 workers (Ozenua Oluwatobi, 2021).
Company Vision
The GTBank vision can be summarized as a Platform which is standing in for the purpose of Enriching Lives by building strong, value adding relationships with customers, stakeholders and the communities in which it operates.
GTBank has released various versions of their mobile application on the app store to “ease banking processes” yet there are a lot of issues facing the mobile application and it has been on a continuos rise ranging from inefficiency , lack of accessibility and poor user exeperience. This has led some of their users to revert back to using either the ATM, Bank or the USSD code for banking processes.
The purpose of having an app is meant to ease a lot of the manual processes, yet the GTWorld app has been seen to be difficult to navigate through and complete some other task. The only feature that has been observed to be used more is the Tranfer feature(which could be improved)